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RETURN & REFUND
Thank you for shopping with Enchánter! We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Return Policy
Eligibility for Returns:
Items must be returned within 7 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it.
Non-Returnable Items:
Certain items cannot be returned, including:
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Gift cards
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Items purchased during promotions are non-returnable and non-refundable.
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Personal care items (e.g., skincare products that have been opened or used)
Refund Policy
Refund Process:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 days.
Refund Cost:
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Initiate a Return
Contact Us:
Direct WhatsApp us at +6010-3199938 with your order number, a photo of your product and reason for return. Please allow us 5 working days for your inquiry to be processed.
Ship Your Item:
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us via WhatsApp us at +6010-3199938.
Contact Us:
Direct WhatsApp us at +6010-3199938 with your order number, a photo of your product and reason for return.